Kernelie

Help

Support

Kernelie is a family organization app for parents and other adult caregivers. Use this page to reach us, manage your account, or find how reporting and deletion work. No login is required to send a message.

Contact us

We typically reply within one business day. You can also email support@kernelie.com.

Delete your account

If you created a Kernelie account, you can delete it yourself — you do not need to email support. Deletion is permanent: it removes your account, your children's profiles, and your events, reminders, health and growth records. Community posts stay visible but are no longer linked to you.

On the iOS app

  1. Open Profile.
  2. Tap Delete Account and confirm.

On the website

  1. Sign in at kernelie.com.
  2. Open the settings menu (gear icon) in the top right.
  3. Choose Profile Settings.
  4. Tap Delete Account and confirm.

Deleting your account does not cancel a subscription. If you subscribed through the App Store, cancel in Settings → Apple ID → Subscriptions. If you subscribed on the web, cancel from Profile → Subscription → Manage subscription.

Subscriptions

Kernelie Premium is sold in the iOS app through the App Store. Restore purchases from the paywall or Profile → Subscription. Manage or cancel in Settings → Apple ID → Subscriptions. Web purchases at kernelie.com are billed separately; canceling one does not cancel the other.

Community reporting

In the Community tab, open the ••• menu on any post or reply to report it or to block the author. We do not tolerate harassment, hate, sexual content involving minors, or other objectionable material. Moderators review reports.

Privacy and children

Kernelie is built for adults. Children do not create their own accounts. See our Privacy Policy, Terms of Service, and COPPA Compliance statement.